Virtual Private Network (VPN)

This protection tool allows you to securely use your credit card, banking and medical information and other personal information online.

Is only my web browsing protected? / storage?
  No, not just your web browsing, SurfSafeVPN encrypts your complete Internet. This means everything is protected including your web traffic while yo...
Tue, 9 Feb, 2016 at 4:43 PM
My Library is blocking the use of my Private Navigation Tool. What should I do?
Typically, certain Libraries and other Public Hotspots block specific categories of sites. Not all, but some do this. They do have the option of making e...
Tue, 9 Feb, 2016 at 4:44 PM
How do I activate my Virtual Private Network (VPN)?
Step 1 – Go to your Privacy Portal and click on the Secure Web Activity tab.   Step 2 – Click on the ACTIVATE button.   Step 3 – Select your device a...
Thu, 13 Jul, 2017 at 2:49 PM
Instructions for Installing Virtual Private Network (VPN) on your Desktop or Mobile device.
Step 1 – Login to Guard Street using the device you wish to download the software on. Step 2 – Press the operating system for your device.   Ste...
Thu, 13 Jul, 2017 at 2:45 PM
Instructions for Installing my virtual private network (VPN) on my desktop and mobile device.
Step 1 – Login to your Guard Street portal through the device you would like to download the VPN on. Step 2 – Press the activate button   Step 3...
Thu, 13 Jul, 2017 at 3:01 PM
How do I contact customer support for the VPN?
You can contact Customer Support directly from the software. On laptops, click on the Private WiFi icon, select Help, and then click the Customer Support ta...
Thu, 13 Jul, 2017 at 3:13 PM
When and where should I use my VPN?
Most people don’t realize it, but wifi hotspots are incredibly insecure. You are literally broadcasting all of your data without any security whatsoever. Th...
Thu, 13 Jul, 2017 at 3:14 PM
What operating systems are supported with the VPN?
Currently, Private WiFi™ supports the following operating systems: Windows 10 Windows 8.1* Windows 7 OS X Yosemite 10.10 OS X El Capitan 10.11...
Thu, 13 Jul, 2017 at 3:15 PM
How do I know if my VPN is protecting me?
After starting your web browser from Private WiFi™, go to one of these websites: http://www.showip.com or http://www.whatismyip.com. From these sites, you w...
Thu, 13 Jul, 2017 at 3:16 PM
I have antivirus software on my computer or mobile device. Do I need Guard Street's as well?
To ensure maximum security of your computer and data, you really need both. Antivirus software and Private WiFi™ do not do the same thing. Antivirus softwar...
Thu, 13 Jul, 2017 at 3:17 PM